Frequently Asked Questions

Can’t find what you’re looking for? Contact us

HOTMAIL USERS PLEASE CHECK YOUR JUNK MAIL

Check your spam/junk folder, if there is nothing there give us a ring on 01934 862295 or email us via the contact us page.

Do you need to extend your parking?

If you need to extend your parking with us whilst you are away this can be done by clicking here.

PLEASE NOTE: This option is only available for customers who have an existing booking with us and wish to extend their parking (customers who have an open-ended booking or need to extend their parking due to unforeseen circumstances). This is NOT a way of booking NEW parking, any payments for parking made through this link will not be valid without an existing booking and we hold the right to refuse your parking if your booking is not valid.

Have you booked cash on arrival?

If you have selected to pay cash on arrival please note we do not have a card machine in the office so ensure you have a suitable method of payment for your parking BEFORE you leave for your holiday. If you are unable to pay for your parking then you will not be able to park with us.

Issues paying online - AMEX

We use a 3rd party payment platform and even though there is a huge list of card types we only take Visa debit/credit or Mastercard debit/credit. If you used another payment type your payment will be rejected.

How do I pay for my parking?

All or bookings are made online with payment in advance. If you choose to book as cash on arrival then please ensure this is how you pay for your parking . We do not have a card machine in the office. We have the right to refuse your parking with us without payment in full prior to your transfer to the airport.

Do you need to leave you car keys with us?

Yes, we do require you to leave your car keys with us as we will park your vehicle up based on your return date and time. At no point during the time parked with us will your car be removed from our site. Cars parked by us will only be moved from the arrival area to their designated parking space (depending on your return date) and then moved to the returns area ready for your collection. This is all within a very small area. We have extensive CCTV and staff on site 24/7.

My vehicle details have changed; do I need to let you know?

All you have to do is amend the vehicles details on your printed out ticket with a pen. If you have asked us to print your ticket you can just let us know the changed details when you arrive.

How far away from the airport are you?

We are 2.3 miles away from the airport; this is approximately a 7 minute bus journey.

How do I book in more than one vehicle?

Each vehicle has to been booked in separately as we like to keep each driver responsible for their own vehicle.

How long will I have to wait for my airport transfer?

We aim to not keep anyone waiting at the farm/airport for longer than 20 minutes.

My flight departs/arrives in the middle of the night, is this okay?

Yes this is absolutely fine, we operate 24 hours a day. - Please check our weekend closures in the FAQ above

How do I book to stay before or after my flight?

Our accommodation website is now live. You can make your accommodation booking at www.stay.goblincombefarm.com

My flight departs/arrives in the middle of the night. Is there a close hotel/B&B you would recommend?

Our accommodation is booked via our accommodation website: www.stay.goblincombefarm.com. We have 4 king-size rooms priced from £88 per room per night.

What time should I arrive at the farm?

Bristol airport recommends arriving 2 hours before your flight so we recommend arriving with us 2 ½ hours before your flight.

Can I change my arrival time?

Yes, just send us an email via the contact us section of the website.

I have a baby/young child, do you provide car seats?

As we run private hire vehicles there are no laws regarding child seats and it is completely up to you. If you wish to use your car seat on the journey this is fine, we can look after it at the farm while you are away and bring it with us when we come to pick you up on your return.

Do I need to include babies/toddlers in the number of people travelling?

Yes, by law we need to know exactly how many people are travelling on the bus regardless of age.

I have booked online and accidently given you the wrong return date/time, how can I amend this?

All you have to do is amend the details with a pen on your printed out ticket. If the amended return time is more than 24 hours later than the original one the charge is £5 extra per day.

I would like to park a van or a motorhome

Standard sized vans are booked in as a normal space. LWB Vans are charged at a higher rate. Please select Motorhome / LWB Van as an option our options page (page 2) when making your booking online. Motorhomes up to 6 meters can be parked on our site, Unfortunately we cant take motorhomes over 6 meters on our site. For vehicle's 6 meters or less, please select Motorhome / LWB Van as an option our options page (Page 2) when making your booking online. Please note: If you do not select Motorhome / LWB Van and turn up in a larger vehicle you will be charged the additional fee on arrival or turned away.